PayPal is the only form of payment I accept. If you do not have a PayPal account, you may pay invoices securely by inputting your credit card information directly through the PayPal website.
Due to the nature of design work and the quick turn-around time on my projects, I require that the price quote for your project be paid in full before the design process begins. I have a strict no-refund policy, so please do not make any payments until you are sure you would like to move forward.
Once I have started your project, if you fail to respond to emails and do not attempt to make any other form of contact for more than 90 consecutive days, all monies are forfeited to The Pixelista and I will terminate your project without notice. Should this occur and you request to resume your project at any time in the future, it will be at my sole discretion and additional charges may apply.
Generally you can expect to receive a draft of your design within 2-4 business days from the day I begin your project, but I will confirm the exact timeline with you via email. Each revision of your design may take an additional 2-4 business days depending on the complexity of your request. Once a design has been approved via email, I will likely complete the live install within 48 hours.
Please note that all timelines are merely estimates, and ultimately I will take whatever time necessary to provide you with a quality finished product. Due to the variable nature of blog/web design, delays do occasionally happen and are not considered grounds for a refund.
Once you have placed your order, I ask that you check your email frequently. Failure to respond in a timely manner (no more than 2 or 3 business days) may result in your design being put on hold. If this happens, other projects will take precedence and I may not resume your project for up to 3 weeks from the date you are ready to move forward.
The installation phase of your web-related project includes PHP/CSS coding only (PHP & CSS are the two types of code that your web template is comprised of. PHP is primarily used for handling the core functionality of your website, and CSS is used to manage the design/styling).
Unless you have made arrangements with me in advance and I have specifically included it within your quote, the scope of your project does not include the management of content.
“Management” is defined as but not limited to: creation, addition, editing, rearrangement, removal, proof-reading, or migration.
“Content” is defined as anything that is intended to be managed by you as the end-user through the WordPress Dashboard, including but not limited to: posts, pages, navigation links, widgets, media, comments, categories, tags, plugins and general settings.
Unless you specify otherwise at the time you place your order, all blog and web designs will be created at 960 pixels wide at web resolution (72 PPI, which is not a suitable resolution for printed materials). You will be charged an additional fee for print-ready files.
If you order a logo design, you will retain full and unlimited rights to the artwork, and you may use it in any way you see fit.
Your logo will be created in EPS (vector) format – this is the industry standard, and it is the format most often requested by design/print professionals. I will also provide you with your logo as a high-resolution JPEG image.
Because I am paid per project rather than hourly in most cases, it is vitally important that you communicate a solid and concise vision for your design before placing your order. Two complimentary rounds of edits are included with your design: one for larger conceptual changes, and one for smaller tweaks such as coloring. Additional drafts and/or revisions will be billed at an hourly rate of $75.
If you send over several one-liner emails requesting changes, it’s very time-consuming to sort through and also makes it easy for me to miss something. For that reason, each of your two sets of revisions must be contained within one email each, so be sure to take some time and really assess your design before responding.
Edits requested on a particular aspect of your design that you have given prior approval on (or edits you did not specify when you were given the opportunity to make revisions) will be made at an hourly rate of $75.
Every blog and web design created by The Pixelista remains my intellectual property, and I retain the copyright. As the client, you are assigned the right to use the design on your website upon project completion.
A credit linking back to The Pixelista will be placed in your footer, and must remain intact as long as my design is present on your blog or website.
I reserve the right to use your design in my portfolio and for other promotional purposes.
The graphics I create on your behalf are intended to be embedded within your blog or web template and may not be used for any other purpose without express permission. You may not edit any aspect of your design, create new graphics using elements of your design, or hire another designer to do this for you. I do not release any graphics used in your design unless it is arranged in advance and specified in our agreement. This includes layered, editable files: Photoshop (.psd) files, Illustrator (.ai) files, vector (.eps) files, and InDesign (.indd) files.
You may only use your design for the web address it was originally purchased for, and you may not sell or otherwise redistribute any part of the code or graphics therein.
By rendering my services, you guarantee that you either own or have permission from the rightful owner to use any elements of text, graphics, photos, designs, trademarks or other artwork you provide to The Pixelista.
Additionally, I cannot be held liable for the success of your blog or website, including but not limited to the sale of products/services and/or generating revenue.
Should you fail to comply by these terms, you will hold harmless, protect and defend The Pixelista (and by extension, Owner, Jessica Barnard) from any resulting claim or suit.
Each of my designs are tested for cross-browser compatibility, meaning I ensure it will display properly in the most current versions of Internet Explorer, Mozilla Firefox, and Google Chrome as of the date your new blog or web design launches. I cannot guarantee that your design will display properly in outdated or future versions of any web browser.
If you would like your website designed to be mobile-responsive and optimized for mobile viewing, please let me know during our initial consultation so I can include it in your quote. Mobile-responsive designs are tested on the most current versions of the Apple (iPhone & iPad) and Android operating systems, and are not guaranteed to display properly in outdated or future versions of any mobile device or operating system.
Your blog/web design is only guaranteed to display properly in the most current versions of WordPress and Genesis as of the date your blog/web design officially launches, and is not guaranteed to be compatible with future or outdated versions of WordPress or Genesis.
I am not liable for any loss or damage to your blog or website content while installing your design, or any time before or after installation. To date, I have never lost or damaged a client’s content, but it can happen, and it is your responsibility to back up your website before and after the installation process.
I do not guarantee to have your design files backed up for any length of time. If for any reason your web or blog design is lost or damaged, I will fix or reinstall it for a fee if I have your files available.
Your privacy is very important to me. Often I will request your username and password to various accounts while working with you. This information will not be shared with anyone for any reason, and will only be used for the purpose of completing your project. You are welcome to temporarily change your password(s) while working with me.